Trust Safety & Insurance


We Go the Extra Mile For Safety


Critical Response Line


Our Trust & Safety team is available around the clock to take care of our community. If you are involved in an incident that you believe threatens your personal safety, call the authorities by dialing 911 or your local non-emergency assistance line. Then call our Critical Response Line at (866) 847-2279.


DMV and Background Checks


Every driver is screened before they’re permitted to drive on our platform, starting with professional third-party background and DMV checks. 

The criminal background check includes national and county-level databases and records stretching back a minimum of 7 years for review of convictions in California, and longer in some other jurisdictions. Among other things, My VIP Rides disqualifies driver applicants for violent crime, felony, sexual offense, or drug-related convictions that appear on a background check.


Vehicle Standards


We have minimum age requirements for all cars.


Zero-Tolerance Policy


My VIP Rides maintains a zero-tolerance drug and alcohol policy for My VIP Rides drivers. To report suspicions of intoxicant use by a My VIP Rides driver, email us at or call (866) 847-2279.


Two-way Ratings


You’ve got the power. Passengers and drivers rate each other after every ride. If you rate someone 3 stars or below, you’ll never be matched with them again. My VIP Rides takes all user ratings and driver feedback very seriously.


Insurance Protection Plan


Our first-of-its-kind insurance plan provides drivers with additional coverages, from the moment they flip into driver mode until their last passenger of the day is dropped off.