Help Center

My VIP Rides is a technology platform. We offer a chauffeur driven service as if you were in a luxury car at a car service price. Our smartphone apps connect driver-partners and riders.

In cities where My VIP Rides operates, use the rider app to request a ride. When a nearby partner-driver accepts your request, the app displays an estimated time of arrival.

The app also provides info about the driver-partner with whom you will ride, including first name, vehicle type, and license plate number. This info helps the two of you to connect at your pickup location.

Use the app to enter your preferred destination anytime before or during the ride. If you have a preferred route, it's helpful to talk through the directions together.

When you arrive at your destination and exit the vehicle, your trip ends. Your fare is automatically calculated and charged to the payment method you've linked to you My VIP Rides account.

Immediately after your trip ends, the app will ask you to rate your driver from 1 to 5 stars. Driver-partners are also asked to rate riders. My VIP Rides feedback system is designed to foster a community of respect and accountability for everyone.